Channel Integration

Brevo

Build marketing momentum with connected 360° customer journey intelligence. Turn every channel integration into a clear signal of what drives growth, where momentum is stalling and your next best move.

connect REACTIQ360 to

Brevo

Connect Brevo and see how emails delivered, delivery rate, open rate, click-through rate fit into the wider customer journey.

About the integration
See where Brevo fits in your customer journey.

Brevo is an email marketing and automation platform used to run email and SMS campaigns, automate follow-up and manage customer contacts. It is especially useful for teams nurturing leads, customers and subscribers across the lifecycle.

Connect Brevo to REACTIQ360 to view its available activity beside your other marketing, website, sales and customer signals. Setup follows a guided connection, while the exact data available depends on your account, permissions and configuration.

Why use this channel?
Use Brevo to see whether messages are reaching people, earning engagement and helping move them towards the next step.

Brevo gives teams nurturing leads, customers and subscribers across the lifecycle a practical way to run email and SMS campaigns, automate follow-up and manage customer contacts. It helps answer the immediate channel questions, including what is getting attention, where people respond and which activity is producing a useful result.

On its own, Brevo can only show the part of the journey that happens inside the platform. Once connected to REACTIQ360, you can compare those signals with traffic, lead, purchase, retention or advocacy outcomes from other sources and investigate what is genuinely moving customers forward.

When to use this channel
Best used for ecommerce momentum.
Follow these five steps to connect your channel and start bringing its available marketing signals into REACTIQ360.
1

Email and SMS campaign

2

Contact lists and segmentation

3

Marketing automation workflows

4

Transactional messaging

5

CRM contact and conversation tools

6

Lead nurturing

7

Lifecycle follow-up

8

Re-engagement

Channel details
What Brevo does and the signals worth tracking.
Key Features & Metrics

Key features

  • Orders, products, customers, and revenue data
  • Storefront and ecommerce performance signals
  • Product-level performance visibility
  • Customer purchase and repeat purchase context
  • Revenue signal connection to marketing activity

Key metrics to track

  • Orders
  • Revenue
  • Average order value
  • Conversion rate, where available
  • Repeat purchase rate
  • Customer acquisition cost, where connected
  • ROAS, where ad spend is connected
  • Product or collection performance
Key Features
Orders, products, customers, and revenue data
Storefront and ecommerce performance signals
Product-level performance visibility
Customer purchase and repeat purchase context
Revenue signal connection to marketing activity
Key metrics to track
Orders
Revenue
Average order value
Conversion rate, where available
Repeat purchase rate
Customer acquisition cost, where connected
ROAS, where ad spend is connected
Product or collection performance
Journey Intelligence
How Brevo adds context across the REACT journey.

REACTIQ360 uses the available Brevo signals to show the channel in context rather than recreating its native dashboard. You can compare emails delivered, delivery rate and related activity with the actions and outcomes captured elsewhere.

This helps your team investigate whether Brevo is doing its intended job, where momentum weakens and which connected signal deserves a closer look. Native channel metrics and outcomes supplied by another connected source are kept conceptually separate.

R

Reach: Brevo delivered messages and contactable audience size show how much of the opted-in audience was reached.

E

Engage: Brevo opens, clicks and replies show how recipients responded, with privacy and tracking limits in mind.

A

Act: Brevo link clicks, form activity and automation progression can signal intent.

C

Convert: Brevo leads, purchases or revenue can be connected where conversion tracking or another outcome source is available.

T

Talk: Brevo repeat engagement, reactivation and lifecycle communication support retention context, but final customer value may require CRM or commerce data.

How to connect
Connect Brevo without the guesswork.
01
Open Connect Channels
Open Connect Channels inside REACTIQ360.
02
Select Brevo
Select Brevo from the email and CRM integrations.
03
Connect your account or workspace
Authorise or provide the approved connection for the relevant account or workspace.
04
Confirm access
Confirm the account or workspace and permissions you want to use.
05
Start syncing
Start syncing the available Brevo data into REACTIQ360.
FAQ
Questions, answered.
Can I connect Shopify to REACTIQ360?
+
Yes. Shopify can be connected so REACTIQ360 can use ecommerce performance data to help connectmarketing activity with revenue outcomes.
Which Shopify metrics can I track?
+
REACT is the thinking; REACTIQ360 is the doing. REACT is the strategic framework, a model for planning and orchestrating your customer journey. REACTIQ360 is the intelligence platform that lets you execute against it, unifying data from across your channels and turning it into clear, actionable decisions. You can learn and apply REACT entirely on your own. REACTIQ360 is what turns that strategy into intelligence, showing you what's working, what's compounding, and where to move next.
Is Shopify mainly a conversion channel?
+
No. Every resource here stands on its own, whether you've never heard of REACT or you've built your whole strategy around it. The real problem most marketers have isn't knowing a framework, it's finding relevant, trustworthy resources without getting lost in a maze of blogs, newsletters, and forgotten bookmarks. This hub pulls the thinking, the metrics, and the playbooks that actually matter into one place, organised by what you're trying to do. REACT is the connective thinking underneath, but you'll get value from a single guide without ever needing it.
How does REACTIQ360 use Shopify data?
+
These resources are built for marketers who own outcomes across more than one channel, in-house teams, founders running their own marketing, and agencies managing client growth. The focus is B2B and digital-first SMEs, but the thinking applies anywhere the customer journey spans multiple touchpoints. If you're trying to connect scattered marketing activity into something that compounds, you're in the right place.
Ready to connect Brevo?

Add Brevo to REACTIQ360 and see its strongest signals in the context of the customer activity and outcomes around them.