1. Who We Are
REACTIQ360 is a marketing intelligence and optimization platform ("Platform") operated by REACTIQ360 OÜ. We empower organizations to unify, analyze, and optimize their digital marketing campaigns across multiple channels.
We operate as a Platform-as-a-Service (PaaS) provider, offering a multi-tenant environment where organizational data is strictly isolated and secured.
2. Information We Collect
We design REACTIQ360 to collect only what is necessary to deliver our services. We do not collect sensitive personal data such as health information, financial account numbers, government IDs, or biometric data.
The types of data we collect include:
- Account Information: Organizational name, business email address, and basic user account details (name, role, work contact information).
- Platform Activity Data: Interaction logs, campaign metadata, aggregated analytics, API connection metadata (e.g., tokens to connect your ad accounts).
- Subscription & Billing Information: Limited to subscription plan selection; payment processing is handled securely by third-party providers (e.g., Stripe).
- Support Interactions: When you contact support, we retain communication history to improve service.
We do not sell, rent, or trade your personal information.
3. How We Use Your Information
We use the information collected to:
- Provide, maintain, and improve the REACTIQ360 platform.
- Authenticate users and secure access to your organizational environment.
- Facilitate platform features, including campaign insights, reporting, and optimization recommendations.
- Communicate updates, respond to support requests, and provide service-related notices.
- Ensure compliance with legal obligations.
4. Data Isolation and Security Architecture
At REACTIQ360, each organization’s data is isolated at the platform level using unique Tenant IDs. We apply strict privacy rules to ensure that your data cannot be accessed by other organizations or unauthorized users.
We have selected Bubble.io as our underlying platform for its strong security posture, including:
- SOC 2 Type II Certification: Bubble maintains compliance with leading security frameworks.
- End-to-End Encryption: Data in transit (SSL/TLS) and at rest is encrypted.
- Access Control and Authentication: Role-based permissions, two-factor authentication (2FA) support, and OAuth integration for secure API connections.
- Infrastructure Security: Bubble leverages Amazon Web Services (AWS) with robust firewall protections and redundant data backups.
Bubble’s full security commitment is available here
Additionally, REACTIQ360 applies custom security enhancements, including:
- Strict API token management.
- Multi-layer permission-based access control.
- Ongoing security audits and vulnerability monitoring.
5. Data Retention
We retain your information only for as long as necessary to:
- Provide services.
- Comply with legal obligations.
- Resolve disputes and enforce our agreements.
You may request deletion of your data at any time (see Section 8).
6. International Data Transfers
Our services are operated from the European Union (EU) and comply with GDPR standards. If you are accessing the platform from outside the EU, please note that your data may be processed and stored in the EU.
We ensure appropriate safeguards for international data transfers.
7. Your Rights
Depending on your location, you may have the following rights under applicable laws:
- Access: Request a copy of the information we hold about you.
- Correction: Request correction of inaccurate information.
- Deletion: Request erasure of your personal data.
- Objection: Object to processing based on legitimate interests.
- Data Portability: Request transfer of your data to another service provider.
To exercise your rights, please contact us at info@REACTIQ360.com.
8. Data Deletion and Account Termination
Upon request or account termination:
- All organizational data will be securely deleted within [30] days unless legal obligations require retention.
- API credentials and authentication tokens are revoked immediately.
- Backups containing your data are also purged according to a scheduled cycle.
Requests for data deletion can be submitted through your account settings or by contacting us directly.
9. Third-Party Services
REACTIQ360 integrates with third-party platforms (e.g., Meta, Google Ads, LinkedIn) via secure APIs. We only access the data necessary to provide our services and never access, store, or use data beyond the permissions granted by you.
Please review the privacy policies of third-party providers for additional information on their practices.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
When we do, we will notify you through the platform or via email with at least [14] days’ notice before changes become effective.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:
REACTIQ360 OÜ
Email: info@REACTIQ360.com
Registered Address: Harju maakond, Tallinn, Kesklinna linnaosa, Tornimäe tn 5, 10145
