Marketing Metrics Library · REACTIQ360
The only signal library built around meaning, not just metrics.
The complete reference for digital marketing measurement. Every metric, signal, and KPI in one navigable place, defined in plain language and organised so you can find what matters.
156+
Digital marketing metrics
5
ACCRA strategic goals covered
5
REACT phases mapped
5
Signal types categorzed
50+
Digital channels ands platforms
A marketing metric is a quantifiable measure used to track and optimise marketing performance. This library covers the standard industry metrics every marketer knows (e.g. CAC, CLV, ROAS, CTR), the raw signals behind them (e.g. impressions, clicks, sessions), and REACTIQ360's proprietary metrics (e.g. EIS, EQS, AIS, BMS) that fill the gaps the industry leaves open.
Everything is organised around two REACTIQ360 frameworks. ACCRA is the strategic compass: Awareness, Consideration, Conversion, Retention, Advocacy, the five goals every marketing programme is built to serve. REACT is the execution engine: Reach, Engage, Act, Convert, Talk, the five customer journey phases that transfer momentum from one to the next, with advocacy feeding new exposure. Read the ACCRA framework  · Read the REACT framework
Not every metric carries equal weight. Each ACCRA goal has one OMTM (One Metric That
Matters)
, supported by KPIs and diagnostics that explain why it moves. Business-wide, that role
becomes the north star (Meta watches Monthly Active Users). Every card is tagged by its role, so the metric that matters stands out from the ones that merely inform.
Behind every card. Click any metric for the full definition, formula, when to use it, when not to,and related metrics.
Browse the full library
Every signal. Every metric. Grouped by ACCRA goal.
Five rows, one per ACCRA goal. Every card carries its REACT phase tag and signal type. Filter by goal or type, or search by name. Click any card to decode the metric: definition, formula, channel availability, and how to use it.
Every metric is also classified by signal type: Volume, Quality, Efficiency, Revenue, and Behaviour. Filter by the type that matches the decision you are making.
Goal
TYPE
50 signals shown
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Awareness
36 signals
Reach
Reach
Volume
IMP
Impressions
The raw material of awareness. Counts every time your content or ad was served, whether an…
Reach
Reach
Volume
Rch
Reach
The honest count of how many different people your campaign actually touched. Impressions …
Reach
Reach
Volume
Frq
Frequency
How many times the same person saw your ad. Too low and your brand never registers. Too hi…
Reach
Reach
Quality
VR
Viewability Rate
The percentage of your content that actually lands inside the user's visible screen area.
Reach
Reach
Efficiency
vCPM
Viewable CPM
The honest cost of every 1,000 impressions that had a real chance of being seen. CPM tells…
Reach
Reach
Efficiency
CPM
Cost per Mille
What it costs to serve your ad 1,000 times. Notice we said 'serve', not 'show'. The baseli…
Reach
Reach
Quality
CTR
Click-thru Rate
The share of impressions that earned a click. The bridge between awareness and considerati…
Reach
Reach
Volume
SOV
Share of Voice
Your brand's share of total category impressions or mentions across digital. Are you growi…
REACTIQ360 Proprietary Metrics
QR
Qualified Reach
Net-new REACTIQ360 metric. Reach × engagement quality filter. Who registered the…
Awareness · OMTM
EIS
Engagement Impact Score
Net-new REACTIQ360 metric. EQS × ln(Engaged Reach+1), weighted by Platform Inten…
Engage · OMTM
EQS
Engagement Quality Score
Net-new REACTIQ360 metric. Weighted average of engagement actions × PIMs, normal…
Engage · KPI
CpQR
Cost per Qualified Reach
Net-new REACTIQ360 metric. Total harmonised spend ÷ QR. Cross- channel cost of re…
Awareness · KPI
SOV
Share of Voice
Harmonised cross-channel. Weighted impression share unified across paid search, …
Awareness · KPI
Consideration
36 signals
Consideration
Act
Efficiency
CpQA
Cost per Quality Action
What you spent to drive one meaningful onsite action. Filters out generic clicks and nav-menu noise to price only the actions that signal real intent.
Consideration
Act
Volume
NNCU
Net-New Considering Users
The first-time users who took a real consideration action: pricing page visit, comparison tool use, calculator completion. The new entries into your funnel, not the same people churning through.
Consideration
Engage
Volume
OTR
Organic Traffic
Sessions arriving from unpaid search. The compounding asset of content and SEO investment: …
Consideration
Engage
Volume
USR
Users
Distinct people who visited in the period, as distinct from the sessions they generated. Th…
Consideration
Engage
Behaviour
EXR
Exit Rate
The share of visits to a page that end there. Unlike bounce rate, exits count people who br…
Consideration
Engage
Quality
EBR
Email Bounce Rate
The share of sends that never reached an inbox. Hard bounces are dead addresses; soft bounc…
Consideration
Engage
Volume
SES
Sessions
Visits to your site or app, bundled into periods of activity. The base unit of GA4 measurem…
Consideration
Engage
Quality
EGS
Engaged Sessions
Sessions lasting over ten seconds, converting, or viewing multiple pages. GA4's native qual…
Consideration
Engage
Efficiency
CPE
Cost per Engagement
What each like, comment, share or click costs you. The efficiency check on social spend: ch…
Consideration
Engage
Behaviour
SCD
Scroll Depth
How far down the page visitors actually travel. The honesty check on long-form content: you…
REACTIQ360 Proprietary Metrics
AIS
Action Impact Score
Net-new REACTIQ360 metric. AQS × ln(Quality Visits+1). Onsite consideration qual…
Consideration · OMTM
AQS
Action Quality Score
Net-new REACTIQ360 metric. Weighted average of onsite actions × intent multiplie…
Consideration · KPI
ACR
Action Completion Rate
Harmonised cross-channel. Normalised across all traffic sources into one unified…
Consideration · KPI
CpQA
Cost per Quality Action
Harmonised cross-channel. Blended spend across all channels ÷ quality actions. T…
Consideration · KPI
Conversion
36 signals
Conversion
Convert
Efficiency
CVR
Conversion Rate
The share of visitors who actually did the thing you brought them to your site to do: buy,…
Conversion
Convert
Revenue
RVN
Revenue
The revenue attributable to your digital marketing activity. The outcome every other metri…
Conversion
Convert
Revenue
AOV
Avg Order Value
How much the average customer spends in a single transaction. The quiet compounding lever:…
Conversion
Convert
Efficiency
ROAS
ROAS
The revenue you got back for every pound or dollar you spent on ads. Whether it's a 'good'…
Conversion
Convert
Efficiency
CPA
Cost per Action
What you paid for every defined user action: a signup, a download, a lead, or a conversion…
Conversion
Convert
Efficiency
ROI
ROI
The return you earned on your total marketing investment, expressed as a ratio. Broader th…
Conversion
Convert
Volume
LDS
Leads
Qualified contacts your digital activity generated. The primary conversion unit for B2B an…
Conversion
Convert
Efficiency
CPL
Cost per Lead
The average marketing spend it takes to get a single person to take an initial, high-intent action.
REACTIQ360 Proprietary Metrics
AOV
Avg Order Value
Net-new REACTIQ360 metric. Harmonised order value unified across Shopify, Stripe…
Conversion · KPI
ACV
Avg Contract Value
Net-new REACTIQ360 metric. Harmonised annualised contract value unified across C…
Conversion · KPI
ROAS
Goal-aware ROAS
Net-new REACTIQ360 metric. Direct revenue ROAS for Conversion only. All other AC…
Conversion · KPI
Retention
36 signals
Retention
Talk
Behaviour
CRR
Customer Retention Rate
The percentage of existing customers who choose to stay with your business over time.
Retention
Talk
Revenue
CLV
Customer Lifetime Value
The total revenue a customer generates across the lifetime of their relationship with your business.
Retention
Talk
Revenue
MRR
MRR
The total predictable revenue your business expects to bring in each month.
Retention
Talk
Revenue
ARR
ARR
Annual recurring revenue: MRR multiplied out across a year. The headline number for subscr…
Retention
Talk
Behaviour
RPT
Repeat Purchase Rate
The share of customers who came back to buy again. Ecommerce's primary retention signal. O…
Retention
Talk
Volume
SUB
Subscription Rate
The share of users opting into recurring communications or services. A subscription is som…
Retention
Talk
Volume
MAU
Monthly Active Users
The unique people who used your product at least once in a given month. The growth north s…
Retention
Talk
Volume
DAU
Daily Active Users
The unique people using your product on any given day. The heartbeat metric for product-le…
REACTIQ360 Proprietary Metrics
CRR
Customer Retention Rate
Harmonised cross-channel. Computed from unified CRM + platform data. Not a singl…
Retention · OMTM
CpRC
Cost per Retained Customer
Harmonised cross-channel. Total retention spend across all channels ÷ retained c…
Retention · KPI
CLV
Customer Lifetime Value
Harmonised cross-channel. Blended from CRM, revenue, and churn data across all s…
Retention · KPI
NRR
Net Revenue Retention
Harmonised cross-channel. MRR expansion, churn, and contraction unified across C…
Retention · Diagnostic
Advocacy
36 signals
Advocacy
Talk
Quality
NSR
Negative Sentiment Rate
The share of brand mentions that are clearly negative in tone. Tells you what's broken before it becomes a crisis. Rising NSR is your early warning system: address the cause while it's still a conversation, not a headline.
Advocacy
Talk
Efficiency
RCR
Referral Conversion Rate
The share of referred prospects who become customers. The proof point of advocacy: referred…
Advocacy
Talk
Behaviour
VK
Viral Coefficient
The number of new users every existing user brings in, on average. When this number passes 1.0, your product grows itself without acquisition spend. Rare in the wild, and usually a product with sharing baked in, not a campaign that 'went viral'.
REACTIQ360 Proprietary Metrics
AAR
Advocacy Action Rate
Net-new REACTIQ360 metric. Total advocacy actions across all channels ÷ engaged …
Advocacy · OMTM
CpAA
Cost per Advocacy Action
Harmonised cross-channel. Total advocacy spend across all channels ÷ total advoc…
Advocacy · KPI
Avg Review
Average Review Score
Harmonised cross-channel. Normalised 0 to 5 across all connected review platform…
Advocacy · KPI
CMO-Level Intelligence · REACTIQ360
Is your brand expanding,
contracting, or just standing still?
No platform will ever answer that question. Each one reports on its own channel, in its own language, against its own benchmarks. REACTIQ360 computes across all of them. Aggregating the signals above into three brand-level metrics that no dashboard, no report, and no platform can surface on its own.
BMS
Brand Momentum Score
A 0 to 100 velocity index of how fast your brand is moving across all five ACCRA goals.
Brand · L0 · All REACT phases
BMI
Brand Momentum Index
Your BMS benchmarked against your industry. 100 = parity.Above 120 = Market Leader.
Brand · Benchmark · Industry-relative
ROMI
Return on Marketing Investment
Every goal-aware ROAS across every ACCRA goal, rolled intoone number. The metric boards ask about.
Brand · Efficiency · All ACCRA goals
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